{"id":100561,"date":"2025-12-01T12:50:55","date_gmt":"2025-12-01T12:50:55","guid":{"rendered":"https:\/\/staging2.kolibricompany.com\/faq\/"},"modified":"2026-07-06T09:29:15","modified_gmt":"2026-07-06T09:29:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/kolibricompany.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Do you have any questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Do you have a question about your order, shipping, or the care of Kolibri Company products? We have listed the most frequently asked questions for you below. Is your question not there? Then please contact our customer service! <\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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hello@kolibricompany.com<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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OK Plant<\/div>
Baakwoning 5<\/div>
2671 LE Naaldwijk<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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My order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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I haven't received an order confirmation for my order, what should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Check your spam folder. It’s possible the confirmation ended up there. If you still can’t find an order confirmation, please contact customer service. We will then send the order confirmation again. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I add a card to my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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How nice that you want to add a personal message to your order! You can add a card at the checkout where you can leave your message, which we will write by hand. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the payment options? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can complete your order via iDEAL, Credit Card, SOFORT Banking, EPS, and Bancontact \/ Mister Cash.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I want to cancel my order, how can I do this? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Please contact customer service as soon as possible so that we can cancel the order. You will receive the refund in your account within 5 days. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I use my voucher? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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How nice that you received a Kolibri Company voucher! Add all the products you want to order to your shopping cart. Then go to the checkout and enter the code described on the gift card in the payment window. You will now see that a discount is automatically applied. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How long does the shipping of my order take? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our plants are packed with love and attention and shipped within 1 to 3 business days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the shipping costs for my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Shipping costs are \u20ac7.25. For orders over \u20ac50, we will cover the shipping costs. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do you ensure that my order arrives without damage? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We pack every order with care. We have developed special packaging that ensures your plants and pots do not break during shipping. Have you placed a large order? Then we will ship your order with a special courier. This shipping service ensures that the package is transported upright. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Part of my order is damaged after all, what now? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It can sometimes happen that something happens to your order during shipping. Do not throw away the packaging and contact customer service immediately by email. We will send you a damage form with steps you can follow. This involves a number of photos that we need to receive to properly process your complaint. Once we have received the photos, we will of course resolve this for you by sending new pots or plants. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I also pick up my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At checkout, you can also choose the option to pick up your package at:OK PlantBaakwoning 52671 LE Naaldwijk<\/p>

Please contact customer service to briefly confirm from what time you can come and collect the order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it possible to send my order to a different address? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, at checkout you can choose the option to enter a delivery address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Can I return my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Unfortunately, live plants and items may not be returned. Hardware can be returned within a 14-day cooling-off period. If you want to return hardware, we ask you to pack the items as you received them. Use our shipping box for this, so that the products arrive back to us in good condition. Contact customer service when you want to return your package. We will then send you a return label. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I have to pay for returning my products? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The reason for the return determines who bears the costs. Do you want to exercise your right of withdrawal? Then the return costs will be at your own expense. The shipping costs are \u20ac5.95. Other cases will be assessed by us, which is why it is important that you first contact customer service before returning anything. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How quickly will I receive my money back after returning my product(s)? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We will refund the money to your account within 14 days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the return address? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Attn. ReturnsKolibri CompanyBaakwoning 52671 LE Naaldwijk<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Care<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How do I care for my orchids and green plants? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDo you have a question about caring for your orchids? Then check out the Kolibri Orchids orchid care tips<\/u><\/strong><\/a> from grower Rob. Do you have a question about caring for your green plants? Then take a look at the Kolibri Greens plant care tips<\/u><\/strong><\/a> page. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Do you have any questions? Do you have a question about your order, shipping, or the care of Kolibri Company products? We have listed the most frequently asked questions for you below. Is your question not there? Then please contact our customer service! hello@kolibricompany.com OK PlantBaakwoning 52671 LE Naaldwijk My order I haven’t received an […]<\/p>\n","protected":false},"author":2907,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-canvas.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-100561","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Kolibri Company<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kolibricompany.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Kolibri Company\" \/>\n<meta property=\"og:description\" content=\"Do you have any questions? Do you have a question about your order, shipping, or the care of Kolibri Company products? We have listed the most frequently asked questions for you below. Is your question not there? 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